Local Manager - Construction

Profile

This position will provide leadership to a workforce of field technicians tasked with placing & splicing copper and fiber cables, pole placement & removals, installation and maintenance of residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Candidate will represent the company within the geographic area to promote a positive image by participating in local community events.Specific responsibilities include, but not limited to: Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.Key Responsibilities and Accountabilities: Operations Proficiency: · Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L/budget)Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community.Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement.Partners with regional marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.Required Skills:5 years of prior supervisory experienceMust be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolutionMust possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlinesExtensive knowledge of engineering, plant service center and outside plant functions.Must possess basic PC skills: Excel, Word, Power Point and Outlook. ·Advance knowledge of plant service center, central office and outside plant functions (Line & Splice), HSI/ DSL installation and repair experience.Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networkingMust be able to perform complex hardware/software research and provide first level technical supportMust be available 24/7 to support off-shift technicians and emergency situations as needed.Must be able to work in inclement weather.Training/ Education Required:BA/BS in Telecommunications, Operations Management or Business Administration preferred and CCNA, PMP or CWNP a plus; High school diploma or GED requiredMust possess a valid state driver’s license with a clean driving record

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